Total quality management (TQM) is the ongoing process of identifying and minimizing or eliminating production defects, optimizing the supply chain, enhancing the customer experience, and ensuring that staff members are trained to the highest standards. The goal of total quality management is to hold each party responsible for the whole standard of the finished good or service.
A organized method of managing an entire organization is total quality management. Through ongoing internal practice improvement, the process seeks to raise the calibrate of an organization’s outputs, including its products and services. The standards established as part of the TQM process can take into account both internal priorities and any current industry standards.
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“4 Best Total Quality Management Books”