“Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.”
Tom Peters
10 steps to achieve Quality by Juran
Juran defines quality improvement as fitness for use in terms of design, conformance, availability, safety, and feed use. His approach is based customer, top down management and technical methods.
- 10 steps to achieve Quality by Juran
- Here are the 10 steps to quality improvement
- 1. Build awareness of need and opportunity for improvement
- 2.Set goals for improvement
- 3.Organized to reach your goal
- 4.Provide training
- 5.Carry out projects to solve problems
- 6.Report progress
- 7.Recognition
- 8.Communicate the result
- 9.Keep score
- 10.Maintain momentum by making annual improvement part of the regular process of the company
Here are the 10 steps to quality improvement
1. Build awareness of need and opportunity for improvement
Realize all the processes are improvable eg:Survey the staff by asking them why the mistakes make. Thus, After every week, select the reasons for the mistake. Keep the track of the numbers and the mistakes so. So, this will help in the quality control.
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2.Set goals for improvement
This steps deals with establishing the specific goals to reach and establishing the plans for reaching the goal. So, Here people assign their responsibility and give rewards on the basis of their results.
Leader’s Tip:
Establish clear quality goals aligned with customer needs and business objectives to drive improvement efforts.
3.Organized to reach your goal
This steps deals with establishing the quality control , identification of the problems , choosing the projects accordingly and appointment of teams.
4.Provide training
Any company which has actively engaged in moving towards total quality management in its powers past years knows how important education as well as training is. So, The concepts, methods and techniques for modern quality management. So it is a must investment that a company should make by educating their employees.
5.Carry out projects to solve problems
Major improvements are usually the result of the interdepartmental teams these teams tackle the problems that have been in the way of the company for a long time. Furthermore, These are the vital few problems that creates the breakthroughs in the quality by reducing the waste and improving customer satisfaction.
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6.Report progress
It is important to take the report of the process so that the necessary actions taking to improve the status and reduce the variance .Information of the process also provides the management the confidence on improvement activity.
7.Recognition
Recognition is a means of providing the morale to both those involved in the improvement activities and all others in the organization. Hence, This is an important activity which has to be done by the management team as the improvements provide a change for the betterment resulting in the proper functioning of the company.
8.Communicate the result
Whatever the things learned during the improvement process are required to be shared to create an awareness of the approach and the possibility to improve further.
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Leader’s Tip:
Establish clear quality goals aligned with customer needs and business objectives to drive improvement efforts.
9.Keep score
Every company’s goals are achieved step by step. Further, Each step is nearer to the next targeted goal. Further steps should be taken after analyzing the previous step
10.Maintain momentum by making annual improvement part of the regular process of the company
Action taken in the above steps should involve the people and sustaining their involvement in the improvement activity is a must to achieve the long term organizing organizational goals Juran approach is very people oriented as well as it places a strong emphasis upon teamwork.
FAQs
How does Juran emphasize the importance of goal-setting in quality improvement?
Juran emphasizes the significance of goal-setting in quality improvement by aligning quality goals with customer needs and business objectives. Clear and measurable goals help define the desired outcomes and provide a sense of direction for improvement efforts. By setting specific targets, organizations can monitor progress, identify gaps, and implement strategies to bridge them, leading to improved quality performance.
What role does employee involvement play in Juran’s approach to quality improvement?
Employee involvement is a crucial aspect of Juran’s approach to quality improvement. Juran believed that quality improvement should be a collective effort involving all employees within an organization. By actively involving employees at all levels, organizations can tap into their diverse perspectives, expertise, and insights. This promotes a culture of accountability, ownership, and collaboration, where employees feel empowered to contribute their ideas and take responsibility for quality improvement initiatives.
Key Takeaways
- Implement a structured approach to identify and prioritize quality issues, using data-driven decision-making processes.
- Foster a culture of accountability and ownership, where all employees are empowered to contribute to quality improvement initiatives.
- Emphasize the importance of training and education to equip employees with the skills and knowledge needed to achieve and sustain quality excellence.