Business Process Management

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Business Process Management

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning” by Benjamin Franklin.

Running a business has never been an easy task. The techniques available in current businesses are infinite, which can play both roles, boon & bane. Now techniques are available for managing every aspect of a business from inventory to customer service and taxes to timecards. In today’s quick-paced economy, it’s all about driving peak performance. 

Integrate intelligence into business processes to drive operational efficiency & customer-centricity. Efficient & customer-centric business processes are the backbone of a successful organization. To compete in today’s digital world, organizations need to consistently reimagine & reform their business processes to lead operational efficiency & organizational swiftness.

Business Process Management

Business Process Management (BPM) is about organizing the several processes within your organization, making them more efficient & responsive. The term business process management covers how we study, identify, change & monitor business processes to make sure they run smoothly & helps you automate & optimize business processes to increase efficiency & reduce costs. BPM leverages software & services to provide total visibility into your organization’s business processes.

BPM adopts a structured approach for your processes & includes the latest trends of the industry. A business process is a series of repeatable steps designed to attain an objective. Repetition is the main aspect of business processes. BPM is all about adjusting processes to fire every drop of optimization possible. BPM is not a once & done task, but rather an ongoing activity that involves constant process re-engineering.

To take steps in Business Process Management journey, you must concentrate on delivering business value. Success reproduces success, so take a gradual approach that allows you to swiftly prove value with a single project, develop skills & capability and then expand your journey across the enterprise. A quote by Marc Andreessen, published in the Wall Street Journal became famous: “Software is eating the world”. In the new normal, the automation & management of business processes is eating the ordinary ways of working.

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Importance of Business Process Management

• The fundamentals of Business Process Management allows organizational leaders to understand the several processes that happen within their organizations, analyze them from end to end & improve them on an ongoing basis. This activity in return helps organizational leaders to optimize end-to-end business processes.

• Perfect Business Process Management plan can decrease waste, save time, cut down on errors & generate better products & services. 

• Flawless BPM consistently delivers improvements.

• In the past, most organizations used BPM to attain cost savings & productivity gains. But now, BPM concentrates on better serving customers.

Stages of Business Process Management

Stages of Business Process Management-

Engaging Business Process Management’s life cycles along with its techniques & tools needs the ability to look at the business on a micro & macro scale in tandem. Each process should be optimized within itself, but the impact it has on other activities or processes must also be considered.

BPM is a consistent cycle that involves these steps: Planning, design, model, implement & refine.

  1. Planning

Analyze each business process for its effectiveness & optimization. The goal of this stage is to inspect operations & identify opportunities for improvement. Planning involves inspecting each process to see what’s working & what isn’t. 

What processes are the main targets for automation? 

• Begin with primary processes or those that are central to the production of your product or service offering.

• Next, look to your secondary processes. These are supporting processes that make sure your organization continues to work smoothly. Are there various bottlenecks decelerating the flow of employee time-off requests? Does your marketing team have a haul of approved social media materials that never went live? 

  1. Design

 Once it is decided which processes need optimization, now BPM professionals bring ideas for how to best solve the problem or optimize the process. List & analyze the actions and individuals responsible for keeping the process moving forward. Prominently line the series of events needed to meet the desired goal. Consider the following factors: 

Needed Approvals: Who needs to approve a step in your process before it can pass to the next call?

Approval Scenarios: What happens if that person approves the step or rejects it? Be aware of many outcomes & identify the possible consequences of each. 

Storage Requirements: What digital paperwork or forms do you need the system to store for later access? For example, customer paperwork like a driver’s license or completed loan application.

Regulatory Timespan: Does a regulatory body need you to submit a form within a certain timespan? Who should receive notification if a process has fallen behind schedule?

  1. Model– 

Now, put the designs into action or imitate how the proposed changes would impact the process & the whole system. Techniques for modeling can differ depending on the process that is being filtered but performing test cases are always a great way to see how the proposed changes will impact operations. This step is necessary for filtering the design ideas & solidifying concepts into actionable changes.

  1. Implement- 

Once the modeling has proven that the proposed changes have a positive impact on the process & the business, it’s time to implement the modifications & put all the pieces back together. Implementation of new processes can be a complex task, but if the previous stages were successful, then you know the effort is worth the result.

Once implementation has been completed successfully, it’s time to start back from the top all over again. The only way to survive in today’s competitive environment is by consistently improving.

  1. Refine– 

Every process needs a level of tuning up. After reviewing the performance in step 4, make the required changes. Keep in mind that process management is consistently evolving. Regulatory needs change, technology advances & customer needs quickly shift. Refining your processes is almost as important as implementing them in the first place.

Also See- What is Organizational Management?

  • BPM tools- The fundamentals of Business Process Management suite helps organizations in their BPM activities by offering a suite of tools & functions for mapping, automating, modeling, managing & optimizing. BPM suite generally supports activities ranging from business rule management to use communication to analytics. Intelligent BPM suite offers next-generation capabilities such as adaptive analytics & advanced collaboration tools. Vendors include Appian, BP Logix, IBM, Kofax, Oracle, Pegasystems, Red Hat, and Tibco Software.
  • Business Process Management Software- When you switch your dull manual procedures over to highly productive automated processes, there are several types of business process management software to support your initiatives.  There are various factors to consider when choosing the right business process management software for your organization:
  • Cloud accessibility: You want the ability to view, manage & edit your processes from anywhere. Especially as remote work becomes more popular, team members require full access to their systems from both desktop and mobile. Your best bet is a cloud-first platform—a BPM that was built for cloud access from the get-go.
  • Ease of use: Consider the technical talent of your team. A low-code platform featuring a drag-and-drop form designer is user-friendly for everyone on your team—regardless of their IT expertise.
  • Customer service: Software tools offer a lot of customer service types, ranging from online chat to open-sourced forums where expert users answer tough questions. 
  • Mobile friendliness: Customers interact with your business during crowded train commutes & while kicking back on the couch. They’re not willing to wait until they’re back at their desk to access your suite of self-service tools. Your chosen business process management software must offer iOS and Android native apps or you risk losing customers. 
  • Powerful reporting tools: As you now know, you’ll need to consistently refine your automated business process management cycle. Therefore, you want a platform that provides metrics into how your process is performing so you know what changes need to be made. Ask in advance for a demo of the reporting dashboard, as many platforms lock necessary analytical tools behind additional paywalls. 

Final Word

BPM is all about making the best of a situation while consistently looking for methods of improvement. Those who practice Business Process Management practices realize that perfection is impossible, but the pursuit of perfection is essential all the same. BPM systems can help organizations understand their supreme potential, but true progress can only be realized with the help of skilled, passionate people who are driven by creating significant change.

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