“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” ~William A. Foster
As we all know that there are unlimited options available in the market but to be one among all of them is what makes the Quality transformation plan successful. Quality is not only about offering a product or service that exceeds the standard, quality is about the reputation a company gains in return for consistently delivering a customer experience that is “above & beyond”.
Customers don’t always choose your service solely based on price, they instead pay more for a quality product or quality service that they think exceeds the standard. Your customer expects you to deliver quality products and service.
The growing importance of social media in today’s world easily means that your product or service is open to both favorable opinions and criticisms through product review sites and social networking sites such as Facebook and Twitter. A strong social media presence can be a great advantage for your company. Social media users that see your company’s strong reputation will want to become a part of the product or service you are offering, which can boost your sales.
If a quality leader fails to meet the quality expectations of an already satisfied customer, they will eventually try to look for other alternatives in the market. The quality of the product is the key differentiator in the crowded market, so quality products are a very important contribution to long-term revenue & profitability.
Suggested for you – ISO 9001- An enabler for real Quality Transformation
Poor quality invites an increase in cost, as a poor quality control system may incur the cost of analyzing nonconforming goods or services to determine the root causes and retesting products after working on them again.
So this was about the importance of quality transformation in VUCA World, hope it helps you as a Quality Transformation Leader.
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Quality transformation helps to meet customer expectations and establish the company’s reputation, improving its revenue cost-effectively. In order to achieve the company goals, a quality leader with the right set of skills and the right quality plan is a must.
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